Refund policy

Returns & Refunds Policy

We create each order especially for you, which means all custom and printed items are one-of-a-kind. Because of this, we cannot accept returns, exchanges, or refunds on custom orders, prints, or digital downloads — unless your item arrives visibly damaged or defective.

To start a return for a damaged or defective item, you can contact us at iconicposterclub@gmail.com. Please include:

  • Your order number

  • A description of the issue

  • Photos showing the damage

Items sent back to us without first contacting us will not be accepted.

You can always contact us for any return question at iconicposterclub@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. If approved, we’ll send you a replacement free of charge. Refunds will only be given if a replacement cannot be issued.

Exceptions / non-returnable items

  • Custom orders and prints (unless damaged or defective)

  • Digital downloads (delivered instantly and non-refundable)

  • Gift cards

Please get in touch if you have questions or concerns about your specific item.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. This excludes digital downloads and custom/printed products, which are non-refundable.

Refunds

We will notify you once we’ve reviewed your request and let you know if a refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval, please contact us at iconicposterclub@gmail.com.

✨ This keeps the professional Shopify policy style, but fully matches your updated business rules.

Would you like me to also rewrite your Shipping Policy in the same style/structure, so all your policies feel consistent across the store?